Frequently Asked Questions
Everything you need to know about your next pair of kicks.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for faster delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy for all unworn sneakers in their original packaging. Please ensure the box is undamaged to receive a full refund.
Are all your sneakers authentic?
Yes, we guarantee 100% authenticity on every product. Each pair undergoes a rigorous multi-point inspection process before being listed.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find the right size?
Each product page includes a detailed size guide. We recommend checking specific brand conversions as sizing can vary between Nike, Adidas, and New Balance.
Can I cancel or change my order?
Orders can be modified or cancelled within 60 minutes of placement. After this window, the order is processed for shipping and cannot be altered.